Terms and Conditions


Customers must be of the legal age to purchase alcohol in their country and by ordering from Bordeauxwine.fr a customer confirms that she/he is of the applicable age limit.

We shall not be liable for any failure to meet our obligations caused by circumstances beyond our control. If any provision of these terms and conditions is found by a court to be invalid, ineffective or unenforceable, the remainder of these terms and conditions shall continue to be valid and enforceable.

All purchases from Bordeauxwine.fr are subject to these terms and conditions.

Pricing, Payment & Ordering

Prices are quoted in Euros and for shipment within the EU are inclusive of all tax and duty. The only exception to this are “en primeur” wines which are priced ex tax and duty. The customer will be liable for these taxes and duties prior to release.

Payment for your first order with Bordeauxwine.fr. must be received before the goods are dispatched unless by prior written agreement from us.

Payment can be made by direct bank transfer, cheque (in Euros) or through the Stripe payment engine of our webshop. We can only accept payment in Euros. If settling your account by direct bank transfer, please refer to your invoice or call us on +33 (0)5 40249099 13 for our bank details.

Please include your Bordeauxwine.fr account number, which you will find on your invoice, as a reference. Unfortunately, we are unable to accept cash settlement.

Title of the goods invoiced shall be retained by Bordeauxwine.fr until payment in full settlement of the related invoice has been received.

The information provided in our marketing communications is for general information and does not form part of any contract.

Orders may be placed by telephone, e-mail, or post and verbal acceptance by Bordeauxwine.fr shall constitute a provisional contract which will then be confirmed with the issue of an invoice.

Bordeauxwine.fr reserves the right to charge interest on overdue accounts and/or to resume possession of the goods to which those overdue accounts relate.

If, for any reason, we are unable to fulfill your order we will notify you as soon as possible, giving you the option to cancel your order or to accept a replacement of at least equal quality and value. Where it is not possible to replace the products, all sums already paid by you will be refunded within 28 days.

If any wines purchased from Bordeauxwine.fr are found to be faulty or if a delivery is damaged on receipt, we will replace the wine or credit your account to the value of the original purchase providing the bottles are returned to us within 14 days of delivery and with all original packaging intact.

Please notify us on +33 (0)5 40249099 if you wish to make a return, letting us know the reason for it.

Condition of wines

We take the provenance of all the wines we list very seriously and we only source direct from the chateau or from the relevant wine co-operative. As a result problems with the condition of wines rarely occur. By placing an order with Bordeauxwine.fr customers accept that they are sold in the condition that is expected of them according to their age, vintage and general condition. Photographs of the wines can be requested prior to purchase. Should a wine be delivered in a ‘corked’ condition we will endeavour to provide an amicable solution with the supplier. In the case of our own chateau wine we will replace the product free of charge once the items have been returned to us or once a photograph has been provided that clearly shows the product to be sub-standard.

We cannot guarantee that any wine will be to your taste. We will make every effort to match your needs to our wines, but this does not constitute any form of warranty.

Any orders destined for export must be paid for in full before the goods are released for shipment. Please note that once a consignment has left our offices we are not responsible for the quality of the shipment on arrival at its final destination.

Reserve Storage

Bordeauxwine.fr are happy to store your wines for you alongside our own personal collection within Château du Faure Haut Normand. Whilst in our care we will guarantee they are fully insured and maintained within a controlled environment that is appropriate for your wines.

Our storage year runs from 1st January – 31st December and our fee includes insurance at replacement value. Charges are rendered annually in arrears, or when the wine is delivered, for the year or part year. Our storage and insurance charge for 12 months is €2 per case (of 12 bottles) per month.

A list of reserves will be sent to each customer annually in January, with the invoice for storage and insurance. That invoice will show details of wines, drinking dates, purchase price and an estimated market value. We are not responsible for ullage or wines losing their condition. Drinking dates are for guidance and will depend on your personal preference.

Payment terms are upon presentation of invoice. We reserve the right to exercise a lien over stock and/or to sell some or all of a customer’s reserves and to deduct from the proceeds of this sale any outstanding storage and insurance charges or other amounts due.

Reserves are insured against all risks of physical loss or damage as at the date of such loss or damage, subject to the policy terms and conditions. Storage and insurance charges will be reviewed annually.


We offer a portfolio valuation service for large collections using independent data for the provision of market prices, chargeable at cost. We can also offer expert advice on the management of your wine collection. Please contact us for a quotation. Any valuation we make is not a guaranteed value, nor is it a promise to purchase and is made purely on an indicative basis.

View your wine

We can arrange for you to come to Château du Faure Haut Normand to inspect your wine by appointment only.

En Primeur

Wines purchased en primeur i.e. prior to being bottled and shipped, will be delivered up to 24 months after release, depending on the producer. Prices for wines sold en primeur are quoted “In Bond Bordeaux”, exclusive of Duty and VAT.

Payment terms are strictly 30 days from date of invoice. Unless otherwise stated, prices quoted are per case of 12 bottles. Once accepted we cannot cancel an en primeur order without the agreement of the vineyard. Should you wish to cancel please contact us and we will work with the producer to try to find an acceptable solution.

Please confirm your eventual delivery instructions at the time of your order. When shipped, your wines can be delivered to you and you will be invoiced for Duty, VAT and onward delivery at the prevailing rate.

Payment for Duty and VAT must be received by Bordeauxwine.fr prior to delivery of the wines.

Wine as an Investment

We have experience in providing advice for our customers on the use of wine as an alternative form of investment. Advice that we may give on investment does not constitute a binding agreement and customers must be aware that the market for wine can be volatile and no guarantees can be given on likely returns.

Bordeauxwine.fr is not a qualified financial advisor so any advice given should be confirmed with an appropriately qualified advisor.These

Terms and Conditions and all contracts entered into are governed by French law and are subject to the exclusive jurisdiction of the French Courts.

Please drink responsibly, visit www.drinkaware.co.uk for the facts.

Château du Faure Haut Normand

Telephone : (0)5 40 24 90 99 | E : johnmitra@bordeauxwine.fr